We are happy to answer questions you may have. Here are a few common answers that may help.
If you do not find your answer here, please contact us at 307-721-2580 or email@example.com.
Managing your Library Account:
How do I log into my account?
Go to WYLDCat, the online catalog, click My Account on the top of the page.
You will be asked to enter your library card number; this number can be found on the back of your library card. Your PIN is likely the default: WYLD.
Once you have entered this information you will be taken to your account page. From there you can view your items, renew, check hold availability and more. If you have issues, please contact the library.
Why are my privileges about to expire and how can I renew them?
Every cardholder’s privileges expire annually. This helps the library keep track of any changes in contact information. Privileges can not be updated online. Please call or email the library, with your library card number, and staff will be happy to assist you.
What is my PIN?
It is very likely that your PIN is the default: WYLD. If this does not work please call or email the library, with your library card number, and staff will be happy to assist you.
How many items can I check out at a time?
Books, Audiobooks, CDs, and Children’s Materials
No limits on the number of items checked out at a time. These items check out for 3 weeks.
DVDs and Blu-Ray
10 items at a time. DVDs check out for 1 week.
3 items at a time. Video games check out for 1 week.
3 items at a time. Board games check out for 1 week.
Renewals, Holds, and Fees
When are my items due?
To view the due date of an item you will need to access your library account (See ‘How do I log into my account’), from your account select the “Checkout” tab to view all your items and the due dates.
You may also call or email the library, with your library card number, and a staff member will be happy to assist you.
Do items automatically renew?
Yes! As long as there are no holds on an item, it will automatically renew up to two times. It will renew for the period of time it originally checked out for.
If you are signed up for email alerts, you should receive an email letting you know that your item(s) renewed.
How do I renew an item?
You can renew items several ways. To renew online, go to WYLDCat, the online catalog, click My Account on the top of the page.
First, log into your account using your library card number and your PIN. The default PIN is WYLD
Once you are logged into your account, click the “Checkouts” tab.
To renew selected items, place a checkmark in the box next to each item you want to renew, then click the blue Renew button.
*Note: Items can not be renewed in this way on or after their due date, You have reached the fine limit of $25, the item is on hold for another patron, or the item has already been renewed twice.
You may also renew items by calling or emailing the library, with your library card number handy, and a staff member will be happy to assist you. Our number is 307-721-2580, our email is firstname.lastname@example.org.
You may also renew in person with either the item or your library card.
Does the library charge overdue fees?
No. The library does not charge overdue fees for any items. If an item is more than 3 weeks overdue, the item will be flagged as “Lost”, and you will be billed for the cost of the item, plus a $5 processing fee. If you return the item, this cost will be waived, including the processing fee.
If an item is returned damaged, you will be billed for the cost of the item, plus a $5 processing fee.
You can continue to use your library card as long as the amount owed on your account is less than $25.
How do I get a library card?
Library cards are free to anyone who lives, shops, studies, or works in Albany County for at least two months out of the year.
You can visit the library to sign up for a library card. Please bring a Photo ID and proof of address (such as a piece of mail, a digital bill, a lease, etc.).
You can also apply online and visit the library within two weeks of applying to get a permanent card. Please bring a Photo ID and proof of address when you pick up your library card.
What types of library cards do we offer?
If you have a library card at another Wyoming County Library, you can use that card to check out items at the Albany County Public Library.
Issued to anyone with Photo ID and proof of address. Cardholders can check out unlimited books, audiobooks, and CDs, as well as 10 DVDs, 3 video games, and 2 board games at a time.
Issued to those unable to provide proof of address. Limited cardholders can check out 3 items at a time, excluding video games and board games.
If you are an out-of-state visitor, but wish to check out materials from our library, you can get an Out-of-State Card. These cards cost $10 and have the same limits as your Standard Cards.
Can my kids get a library card?
It is up to the legal guardian to decide at what age a minor gets a library card. There are no restrictions on cards held by minors and the card works the same as an adult card. For minors living in more than one household we recommend that that minor have a card for each household and each legal guardian, or use the card of the legal guardian they are with at the time.
Pick up books using curbside pickup?
Curbside pickup for library materials is available during our open hours. Place items on hold through our catalog or over the phone. When you get an email or call from us notifying you that your items are ready, come to the library and give us a call from our parking lot. Confirm your library card number with us and we will check your items out to you and bring them to your vehicle.
Does the library have computers for public use?
Yes. There is no need to for a library card or a visitors pass, they are first come first serve.
Can I print or make copies at the library?
Yes. Printing is $0.10 for black and white, $0.25 for color. We do not have wireless printing at this time.