Frequently Asked Questions

Get answers to your questions

We are happy to answer questions you may have. Here are a few common answers that may help.
If you do not find your answer here, please contact us at 307-721-2580 or info@acplwy.org.

Managing Your Library Account:

Go to WYLDCat, the online catalog, click 'SIGN IN' on the right of the page.

You will be asked to enter your library card number; this number can be found on the back of your library card. Your PIN is likely the (new) default: ACPL. If your card was created prior to November 1st, 2022, your default pin is WYLD.

Once you have entered this information you will be taken to your account page. From there you can view your items, renew, check hold availability, and more. If you have issues, please contact the library.

Every cardholder’s privileges expire annually. This helps the library keep track of any changes in contact information. Privileges can not be updated online. Please call or email the library, with your library card number, and staff will be happy to assist you.

It is very likely your PIN is the (new) default: ACPL. If your card was created prior to November 1st, 2022, the default pin is WYLD. If this does not work please call or email the library, with your library card number, and staff will be happy to assist you.

Books, Audiobooks, CDs, and Children's Materials

No limits on the number of items checked out at a time. These items check out for 3 weeks.

DVDs and Blu-Ray

10 items at a time. DVDs check out for 1 week.

Video Games

3 items at a time. Video games check out for 1 week.

Board Games

2 items at a time. Board games check out for 1 week.

Kindle

1 Kindle per card can be checked out. Kindles check out for 3 weeks.

Blood Pressure Cuff Kits

1 Kit per card can be checked out. Kits check out for 3 weeks. Upon request special extended due dates can be given

Renewals, Holds, and Fees:

To view the due date of an item you will need to access your library account (See 'How do I log into my account'). From your account select the “Checked Out Titles” tab to view all your items and the due dates.

You may also call or email the library, with your library card number, and a staff member will be happy to assist you.  

Yes! As long as there are no holds on an item, it will automatically renew up to two times. It will renew for the period of time it originally checked out for. If you are signed up for email alerts, you should receive an email letting you know that your item(s) renewed.

To view the due date of an item you will need to access your library account (See 'How do I log into my account'). From your account select the “Checked Out Titles” tab to view all your items.

To renew selected items, place a checkmark in the box next to each item you want to renew, then click the 'Renew Selected Items' button. You can also click the 'Renew All' button if you wish to renew all items you have checked out.

*Note: There are several reasons why an item would fail to renew online. Items can not be renewed if: they have already been renewed twice, you have reached the fine limit of $25, or the item is on hold for another patron. You may also renew items by calling or emailing the library, with your library card number handy, and a staff member will be happy to assist you. Our number is 307-721-2580, and our email is info@acplwy.org. You may also renew in person with either the item or your library card.

No. The library does not charge overdue fees for any items. If an item is more than 3 weeks overdue, the item will be flagged as "Lost", and you will be billed for the cost of the item, plus a $5 processing fee. If you return the item, this cost will be waived, including the processing fee.

If an item is returned damaged, you will be billed for the cost of the item, plus a $5 processing fee.

You can continue to use your library card as long as the amount owed on your account is less than $25.

Library cards:

Library cards are free to anyone who lives, shops, studies, or works in Albany County for at least two months out of the year.

You can visit the library to sign up for a library card. Please bring a Photo ID and proof of address (such as a piece of mail, a digital bill, a lease, etc.).

You can also apply online and visit the library within two weeks of applying to get a permanent card. Please bring a Photo ID and proof of address when you pick up your library card.

If you have a library card at another Wyoming County Library, you can use that card to check out items at the Albany County Public Library.

Standard Card

Issued to anyone with Photo ID and proof of address. Cardholders can check out unlimited books, and audiobooks, as well as 10 DVDs, 3 video games, 2 board games, 1 kindle, and 1 blood pressure cuff kit at a time.

Limited Card

Issued to those unable to provide proof of address. Limited cardholders can check out 3 items at a time, excluding video games, board games, kindles, and blood pressure cuff kits.

Out-of-State Card

If you are an out-of-state visitor but wish to check out materials from our library, you can get an Out-of-State Card. These cards cost $10 and have the same limits as your Standard Cards.

Minor Card

Issued to people under the age of 18 who cannot get parental approval for a card. The cardholder is limited to 10 items total, no DVDs or video games, no board games, and no blood pressure cuffs. They cardholder has access to unlimited e-resources.

It is up to the legal guardian to decide at what age a minor gets a library card. There are no restrictions on cards held by minors and the card works the same as an adult card. For minors living in more than one household we recommend that that minor have a card for each household and each legal guardian, or use the card of the legal guardian they are with at the time.

Other Services:

Curbside pickup for library materials is available during our open hours. Place items on hold through our catalog or over the phone. When you get an email or call from us notifying you that your items are ready, come to the library and give us a call from our parking lot. Confirm your library card number with us and we will check your items out to you and bring them to your vehicle.

Yes, the library does have computers available for public use. No library card or pass is needed to use the computers. The computers are first come first serve.

Yes. Printing is $0.10 for black and white, $0.25 for color. We do not have wireless printing at this time.