COVID-19 Service Updates

An FAQ on updates and changes to library services

ACPL is continuing to update and adapt services. Find answers to some of our frequently asked questions.

If you do not find your answer here, please contact us at 307-721-2580 or info@acplwy.org.


 Grab & Go

Reserve your library items ahead of time. Once they are ready pick them up in an easy, no contact way.

Tuesdays: 10am to 2pm
Thursdays: 10am to 2pm

Browsing hours

Come into the library and browse our collection.

Tuesdays: 3pm to 7pm
Thursdays: 3pm to 7pm
Saturdays: 10am to 2pm

How do I put an item on hold in the online catalog?

You may place a hold on any book at any Albany County Library branch, including the Laramie, Centennial and Rock River Branches. Holds from any Albany County library are free. To place a hold:

1. Go to the catalog.

2. Search for the book you would like to put on hold. You can search by title, author, subject, or keyword.

3. Once you have found the book and format you would like, click on the blue ‘Place Hold’ button to the right of the title.

A screenshot of the catalog listing for Moby Dick. The Place Hold button has been circled in red.

4. You may be prompted to provide your library card number (from the back of your card, with no letters or spaces) and your pin (the default pin is WYLD).

5. Click ‘Place Hold(s)’. If the Action is Success, then the hold has been placed and we will contact you when the item is available for you to pick up.

You may view, remove, or suspend your holds from the Holds tab under My Account.

How will I know when my hold is ready?

You will receive an email or a phone call when your hold is ready to be picked up.

If you requested multiple items, please be aware that they may become available at different times. The email will indicate exactly which items are available for pick up.

It will take at least 48 hours for a hold to be available, but it could be longer if the materials you are requesting are already checked out by another library customer.

*Interested in having your items delivered? Try Delivery by Donation through the ACPL Foundation! Learn more here.

If I can't use the catalog for a hold, how else can I reserve items?

  • You may call the library at 307-721-2580 between 10am – 2pm Monday through Saturday to reserve materials.
  • You may email info@acplwy.org with your library card number and the items you would like to reserve.

What if I don’t know exactly what book I want?

  • If you have internet access, check out our reading recommendation guides.
  • Otherwise, call the library and ask! We’re happy to help as best we can.

Do I need to wear a mask?

Yes, you need to wear some sort of face covering when you enter the library. Albany County’s Health Officer continues to emphasize that this is a crucial step in lowering the risk of spreading the novel coronavirus. Everyone following this guideline is part of what allows us to continue to be open to the public.

How do I check my books out?

  • The books in the Grab & Go area are already checked out to your account. You can just grab them from the meeting room and go.  

Delivery by donation

The Albany County Public Library Foundation is offering deliveries for a small donation. Delivery is available Mondays, Wednesdays, and Fridays once your items have become available. Learn more on the ACPL Foundation website.

Computers and Printing

Are computers available for public use?

Yes. We have public computers available during all of our service hours.

Tuesdays: 10am-2pm and 3pm-7pm
Thursdays: 10am-2pm and 3pm-7pm
Saturdays: 10am-2pm

Can I print at the library?

Yes. Printing services are available during all of service hours. We are not currently charging for this service, but we welcome you to leave a donation.

Tuesdays: 10am-2pm and 3pm-7pm
Thursdays: 10am-2pm and 3pm-7pm
Saturdays: 10am-2pm

Can I make copies at the library?

The copier is available during our Browsing Hours. We are not currently charging for this service, but we welcome you to leave a donation.

Tuesdays: 3pm-7pm
Thursdays: 3pm-7pm
Saturday:10am-2pm

Can I get technology help?

In order to maintain social distance we are limited in the types of length of assistance we can offer. But we will do our best to help you answer your technology questions.

What are Browsing Hours?

Browsing Hours are library services as you are used to them. Come into the the library and browse the shelves at your convenience.

You will notice some changes in the library like sneeze guards around the front desk, fewer public computers, and limited public furniture.

Do I need to wear a mask?

Yes, you need to wear some sort of face covering when you enter the library. Albany County’s Health Officer continues to emphasize that this is a crucial step in lowering the risk of spreading the novel coronavirus. Everyone following this guideline is part of what allows us to continue to be open to the public.

How do I check out a book?

To promote social distancing we are encouraging everyone to use our self checkout machines. To do this, all you will need is your library card.

Can the whole family come in?

When possible, we are asking that only one member of a household comes into the library.

We understand that this is an inconvenience and won’t be possible for all families, but we appreciate your help in promoting social distancing in the library.

Other questions

Are there special hours for high risk community members?

Yes! Curbside delivery services are available from 9am to 10am on Tuesdays, Thursdays, and Saturdays. This service is available to anyone that would prefer curbside.

Is delivery available?

The ACPL Foundation is offering Delivery by Donation! For a small donation, you can have your items delivered. Contactless delivery available. Learn more here.

I've returned my items. Why are they still showing up on my account.

We are quarantining all items for 72 hours upon their return. This means they will remain on your account for approximately 4 days after you return them. All overdue fees will be eliminated as soon as your items are checked in.

Can I request an Interlibrary Loan?

Yes! We have begun processing interlibrary loan requests. However, we are only processing requests for items from other Wyoming Libraries at this time. These requests can be placed through the online catalog.

What if I have bills on my account?

ACPL is not charging overdue fines. The only bills that will accrue at this time are for lost or damaged items.
If you have bills on your account you would like to pay, you may pay over the phone or wait until the library is open to pay your bill.

How do I sign up for a library card?

Fill out our online request form. A staff member will get back to you with your library card number.

At your convenience come into the library with your id and proof of address to pick up your card.

What if I lost my library card?

Come into the library during Browsing Hours with a photo ID and ACPL staff will provide a replacement card. The first replacement card is free. It is $1 for any additional replacement cards.

Are you accepting donations?

Unfortunately, we are not accepting donations at this time.